CLN STUDIOS - PRIVACY POLICY

1. Who We Are

CLN Studios is responsible for the handling of your personal information.

Email: info@clnstudios.com
Website: clnstudios.com

2. What Information We Collect

We may collect information including:

• your name and contact details;
• event details, including event date and venue;
• booking and package information;
• payment and transaction information;
• communications between you and CLN Studios;
• information submitted through forms and enquiries;
• cookies, device information and website usage information.

We do not normally receive or store your full card details. Payments are processed securely through payment providers such as Square.

3. How We Use Your Information

We may use your information to:

• manage and administer bookings;
• provide our photo booth services;
• take and deliver photographs;
• process payments;
• send booking confirmations, reminders and event information;
• respond to enquiries and provide customer support;
• manage cancellations, booking changes and refunds;
• maintain business and financial records;
• improve our website and services;
• protect our business, customers and equipment;
• comply with legal and regulatory requirements; and
• send marketing communications where appropriate consent has been provided.

4. Why We Are Allowed to Use Your Information

We may process your information where we have a lawful basis to do so, including:

• where it is necessary to perform a contract with you;
• where we have a legal obligation;
• where it is necessary for our legitimate interests; or
• where you have provided consent.

5. Photographs

Photographs may be taken during your event as part of the photo booth service.

Photographs included within your package will be provided digitally or in another agreed format.

We may use third-party services for the storage, processing or delivery of photographs.

We will only use identifiable photographs for marketing where we have appropriate permission or another lawful basis where required.

6. Who We Share Information With

We may share relevant information with service providers that help us operate the business, including:

• Square and other payment providers;
• website and hosting providers;
• booking and scheduling services;
• email and communication providers;
• photo storage or gallery services; and
• accounting or professional service providers.

We may also share information where required by law or where necessary to protect our legal rights, prevent fraud or protect our business and customers.

We do not sell your personal information.

Some service providers may process information outside the UK. Where this occurs, appropriate safeguards will be used where required.

7. Marketing

Marketing communications are optional.

Where required, we will obtain separate consent before sending marketing communications.

You can unsubscribe from marketing communications or contact us to withdraw your consent.

8. Cookies

Our website may use cookies and similar technologies to help the website function, remember preferences and understand how the website is used.

Where required, consent will be obtained for non-essential cookies.

More information is provided in our separate Cookie Policy and through the website's cookie settings where applicable.

9. Protection

We take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure.

Access to personal information is limited to those who legitimately need it.

10. Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected.

Booking and customer information may be retained for an appropriate period.

Financial records may need to be retained for longer to comply with legal requirements.

Photographs may be retained for the period necessary to provide the service or maintain agreed storage.

Information will be securely deleted when it is no longer required, where appropriate.

11. Rights

Depending on the circumstances, you may have rights including:

• the right to access your personal information;
• the right to correct inaccurate information;
• the right to request deletion;
• the right to restrict processing;
• the right to object to processing;
• the right to withdraw consent;
• the right to object to direct marketing; and
• the right to data portability.

These rights are subject to applicable legal conditions and exemptions.

12. Third-Party Websites

Our website may contain links to third-party websites.

CLN Studios is not responsible for how third parties handle your personal information. You should review their own privacy policies.

13. Changes

We may update this Privacy Policy from time to time.

The latest version will be made available on our website with the relevant update date.

14. Contact Us

CLN Studios

Email: info@clnstudios.com
Website: clnstudios.com